Service is a highly complex and diverse business that affects both internal employee and external customer processes. Companies face the challenges of excellent service delivery across all departments: from IT and HR service to customer service and facility management.

In order for companies to fully meet these challenges in service delivery, Serviceware supports them with a unique range of solutions and consulting services for the digitalisation and automation of services in all areas of the company. With the Enterprise Service Platform (ESP), customers benefit from the end-to-end digitalisation of the entire service process: from their own planning and design of the various services to the execution of the individual services and controlling. You can ensure reliable and cost-effective operation of the ESP by using our Managed Service offering. Benefit from our comprehensive customer service in hotline support or the complete operation of your solution in our own data centre – tailored to your IT strategy and your needs. The Enterprise Service Platform consists of solutions for process control (helpLine), financial management (anafee), knowledge management (SABIO) and resource planning (Careware) and solves your challenges in customer service, IT service management, human resource management, order management and facility management. For increased service quality, reduced service costs and maximum transparency.

Serviceware has five locations in Germany and subsidiaries in the Netherlands, Austria, Spain, Sweden, Sofia, Switzerland and the UK. The company has more than 700 customers from a wide range of industries, including nine DAX companies and four of the seven largest German companies. Serviceware is also listed on the German stock exchange (Prime Standard). Currently, 400 employees across Europe work on a daily basis to support companies in the digitalisation of their internal and external services.