ALVAO develops software that helps companies better organise internal departments and manage relationships with service users. In the world of IT services, ALVAO has long been able to plan tasks, solve incidents, coordinate complex processes and keep facilities in order. ALVAO is now helping anyone who wants to deliver world-class services, not just in IT, but also in marketing, HR and so on.

ALVAO is not a beginner, over 22 years we have been developing the service management solutions. More than 1000 successful implementations of Service Desk and Asset Management at the customers like Hartmann-Rico, Dr. Oetker, Penny Market, Skoda. Customers also include many organisations such as LINET, Aeskulab, several hospitals as well as the Government Of the Czech Republic, Financial Administration of the Czech Republic.

ALVAO meets the high international standards and certifications of organisations such as SERVIEW for service management, both the prestigious ITIL process management certification confirm the quality. ALVAO is included in the Microsoft Co-Sell global expansion programme. AXELOS has also classified our solutions as Gold level recommended tools.

The uniqueness of the solution is its full integration into the Microsoft 365 ecosystem – Teams, DevOps and the most popular application Outlook. Thanks to the familiar user interface, the solutions serve not only IT teams, but also other teams such as HR, Marketing, Facilities, etc. Thanks to our solutions, you build a synergy between workload and asset management in your organisation. Create a user-friendly enterprise service management system.

ALVAO enters the German market with our first partner the company tanum-consult GmbH. Since 2001, the partner has been providing customers with comprehensive advice and services on the topics of service.