This characterizes the software solution
iTop Professional Plus is an ITIL-certified, highly flexible open source ticket system with integrated CMDB and self-service portal for users. Together with its smaller siblings iTop Essential Plus, iTop Plus and iTop, as well as the large user variant iTop Enterprise Plus, it has been downloaded over 500,000 times and is used worldwide by medium-sized customers as well as large companies such as Bechtle, Airbus or HP (see iTop references). The professional variants are provided exclusively together with service and support in a subscription model and support very extensive customizing via GUI without compromising upgradeability. Additional features from a catalog can be integrated, e.g. for IP address management or medical device management, but also customer-specific modules.
Certifications
Certified Practices
- Monitoring & Event Management
- Incident Management
- Service Request Management
- Problem Management
- Service Catalogue Management
- Service Level Management
- Availability Management
- Service Continuity Management
- Information Security Management
- Change Enablement
- Relationship Management
- Knowledge Management
- Measurement & Reporting Management
- Service Configuration Management
- Supplier Management
License Model
The product iTop is provided under an OpenSource license in connection with a support contract. Price-relevant is the required feature-scope and the required response time. A support contract is concluded for one year and is renewed annually.
The amount of objects in the CMDB or the accessing user accounts is not price relevant.
Available License Models
- Enterprise license
- GPL
Operating Model
iTop can be operated on-premise in the customer’s infrastructure or hosted by ITOMIG GmbH. Hosting takes place in a DSGVO-compliant manner in European data centers. iTop runs as a web application on a Linux server. Access is possible via any common browser. The web interfaces are designed responsively and can also be used on mobile devices.
Available operating Models
- On-Premise
- Public Cloud (International)
- Private Cloud
Available languages
- German
- English
- Spanish
- French
- more
Where is the software used? - References
iTop Professional Plus is used by medium-sized customers such as SpaceNet AG as well as listed companies such as Bechtle, corporations such as Deutsche Bahn, telecommunications companies such as Energie AG Oberösterreich Telekom GmbH, or research organizations such as the Max Planck Society.
Do you need help? - Support
Support is available for all product variants by mail and via service portal. Part of the support and service agreements are:
- Provision of tool, included additional features, upgrade, patches
- free fixing of possible technical program errors (bugs)
- contractually guaranteed response times for questions or problem reports
- annual hourly quota for support (remote) in case of questions, e.g. for report creation
- Named contact person for consulting on further development (service improvement) of process-related or technical topics with reference to ITSM tools as well as an annual consulting quota
Always up to date - training courses
A current training program including dates can be found on our website. Trainings are offered at fixed dates in our training rooms (in German language), or can also be scheduled individually at the customer’s site (German, English, French).
For special topics, online formats are offered, usually as one-day events.
Manufacturer
ITOMIG GMBH
Allensteiner Str. 20
77694 Kehl on the Rhine
Germany
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