Tool
KIX Pro 18
Certified Version:
18
Your Contact
Free test access:
This characterizes the software solution
KIX is available flexibly as an on-premise or cloud solution. In addition to extensive and customisable basic functions (ticket system, asset management, self-service portal, knowledge and FAQ database, reporting, dashboards, etc.), KIX offers a wide range of extension options. Thus, professional field service management, automated device inventory, 15 ITIL® 4 practices, time recording and much more can also be implemented with KIX.
Certifications
Certified Practices
- Monitoring & Event Management
- Incident Management
- Service Request Management
- Problem Management
- Service Catalogue Management
- Service Level Management
- Service Continuity Management
- Information Security Management
- Change Enablement
- Relationship Management
- Knowledge Management
- Service Financial Management
- Measurement & Reporting Management
- Service Configuration Management
- Supplier Management
License Model
Maintenance for KIX Pro and the additional modules is charged per instance. Software maintenance includes software maintenance and the provision of updates and further developments. In addition, a certain support level is included depending on the maintenance contract. Furthermore, we offer the possibility to participate in our training program (e.g. adminstrator training) as well as in the regularly performed tech updates.
Available License Models
- Desktop license
- Enterprise license
- GPL
Operating Model
KIX Pro can be deployed on-premise, in your private cloud or in a managed cloud operated by us.
Available operating Models
- On-Premise
- Public Cloud (Deutschland)
- Private Cloud
Available languages
- German
- English
Where is the software used? - References
Medical, energy & power engineering, educational institutions, service. Here is an excerpt from our reference list:
IT & Telecommunications: Bigpoint, htp GmbH, Robotron Datenbank-Software GmbH
Public-sector customers: City of Chemnitz, Senate Department for Integration, Labor, and Social Affairs in Berlin, Landesrechnungshof Mecklenburg-Vorpommern (Mecklenburg-Vorpommern Court of Audit)
Industry: R.STAHL Aktiengesellschaft, Apostore GmbH, Mondi Group
Transport & Logistics: VGRD GmbH, DB Cargo Logistics GmbH, Lufthansa Industry Solutions GmbH & Co. KG
Health & Medicine: MSG Management- und Servicegesellschaft für soziale Einrichtungen, Deutsches Rotes Kreuz Landesverband Rheinland-Pfalz e. V., Intermed Service GmbH & Co. KG
Energy & Energy technology: BayWa r.e. renewable energy GmbH, Deutsche Energieversorgung GmbH, AVU Aktiengesellschaft für Versorgungsunternehmen
Research & Educational institutions: Helmut Schmidt University of the Federal Armed Forces Hamburg, European University Flensburg (EUF), Leibniz University Hannover
Service & Commerce: Burda Digital Systems GmbH, Stollfuß Medien GmbH & Co. KG, Cordes & Graefe KG
Do you need help? - Support
KIX and KIX Pro are intuitive service management systems. Nevertheless, we recommend to secure the productive operation of your system by our professional support team. Due to our high level of specialization and many years of project experience, we know quickly what to do in case of malfunctions, usage problems or configuration issues. Our German and English speaking service team offers support levels from 7×5 for normal office hours up to 24×7.
Product Maintenance
Product Maintenance includes the maintenance and further development of the entire KIX Pro software and additional modules. We ensure that commonly used feature requests are incorporated into the standard of the software. You receive the software in your exclusive download area. Due to the integrated work of our product team, you will receive quality-assured software with appropriate user and administration documentation. At the same time you become part of the KIX community. You have the possibility to participate in administration trainings in Chemnitz or on remote. A user conference lasting several days is held regularly to exchange experiences. In the forum KIX administrators worldwide support each other, supplemented by our service team
Update Service
With our Update Service you will get the latest version of your KIX Pro delivered and installed directly to your home. You immediately have all the latest functions at your disposal and enjoy the security of knowing that your software is always at the cutting edge of development. The Software Update Service saves logistics and labor, reduces costs and creates budget security.
Managed Cloud
Don’t waste time and resources operating and administering your service software. Simply outsource KIX Pro to the cloud. We ensure fast deployment, stable availability and high scalability according to the requirements of your growing service organization.
Always up to date - training courses
We offer training courses and workshops. In the area of service management with KIX, we offer training courses with different focuses based on our experience, depending on your needs. This includes administrator and user training. We would also be happy to conduct training courses geared to your specific project aspects on your premises.
Our workshops are tailored by our consultants to your individual needs and specific requirements/installations and are conducted at your site.
Manufacturer
KIX Service Software GmbH
Schönherrstraße 8
09113 Chemnitz
Germany
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